Terms and Conditions
Terms governing this website
These terms establish the legal framework for this website and any subsequent enquiry, proposal, or working relationship with Oplex Works, except where a separate executed agreement provides otherwise. The Digital Content & Brand Studio practice of Oplex Works and the method to contact it are detailed here, though the site itself creates no contract. Submission of an enquiry through this site constitutes your acceptance of these terms as the basis for communication. If work proceeds under a formal signed proposal, the proposal prevails over conflicting language below, and these terms otherwise remain effective for all unmodified provisions.
How we work
Voice system workshop, Campaign scene board, Short-form content room, Launch asset library delivered in Digital Content & Brand Studio defines our business. Projects begin with direct study of the problem, advance via scheduled collaboration, and end with independent-use deliverables. Scope, pace, and duration are established by the proposal; anything additional is discussed and approved in advance. We commit only to work our senior team executes directly and raise concerns at the enquiry phase.
Delivery
Deliverables are sent in the specified format and to the designated parties as outlined in the proposal, ordinarily via email to your given address or to a platform you designate. The timeline presumes timely provision of source data and resource access; delays in either push the delivery dates back. Seven days after receipt, deliverables are considered approved unless a formal, scoped objection is submitted in writing. Where your own team is slow to supply information or make people available, the proposal's dates move back by exactly that delay, and the delivery timeline is never shortened to compensate.
How fees are calculated
Fees in the proposal are exclusive of value-added tax; tax is assessed at the applicable legal rate. The fixed fees for the named engagement period only change at agreed-upon review milestones. If work stops after signature, completed services are billed pro-rata against the total fee. Reimbursable items like travel are pre-agreed, itemized, and reimbursed at true cost. Currency, payment structure, and billing contact are designated in the proposal for transparency.
Liability
Work is delivered professionally, but outcomes depending on your actions, outside systems, or economic conditions are not guaranteed. Liability for damages is limited to fees received, capped by our professional insurance. We exclude liability for consequential damage, profit loss, or failures of non-operated systems. Liability caps apply where law allows. We do not warrant results that turn on decisions you make, systems run by other parties, or shifts in the wider market, however carefully the engagement itself is delivered.
From inquiry to agreement
An enquiry does not constitute an order or commitment by either party. Work starts only when both sides have executed a signed proposal stating the work, timeline, cost, and team. Until that moment, both remain free to discontinue without explanation. We customarily answer enquiries within two business days with guidance or notification that the request is outside our capabilities.
Withdrawal from engagement
You have a statutory fourteen-day period from signature to withdraw if you are a consumer under EU law. Send a cancellation notice to info@oplexworks.co.uk before the deadline expires. Work that has been completed during this period at your request is chargeable and payable. Business customers do not have this statutory withdrawal right or protection. We would rather you exercise this right freely than feel pressured to confirm work prematurely, so we never treat an early enquiry as acceptance of the proposal.
Definitions
The following definitions apply: "we" and "the practice" mean Oplex Works, based in North Josephfort; "you" refers to the entity or individual submitting enquiries or becoming party to work; "enquiry" means any message delivered through this website"s contact interface or to info@oplexworks.co.uk; "engagement" refers to work approved by both sides in a written signed proposal that sets its parameters, duration, and charges; "deliverable" means tangible output or recorded material identified in that proposal; "record" means all documentation Oplex Works retains of events and all correspondence. Where law is cited, the meaning is the law as it stands at the moment of citation.
Payments
The standard payment deadline is fourteen days from invoice issuance unless the proposal states otherwise. Payment is confirmed when funds are credited to the designated account. If an invoice is not paid after a formal notice, work can be paused and timelines extended. Disputes must be communicated in writing within ten days; undisputed amounts remain due as scheduled. A written reminder always precedes any suspension of work, giving you a fair chance to settle the balance first, and once payment clears we resume on a timeline adjusted only by the length of the original delay.
Legal jurisdiction and settlement
These terms are governed by North Josephfort law, except for consumer protection rules in your jurisdiction if you are a consumer. We prioritize resolving disputes through direct conversation and dialogue. Consumers have access to the European Commission"s online dispute resolution platform at https://ec.europa.eu/consumers/odr/. For most matters, contacting info@oplexworks.co.uk directly proves to be the quickest path to resolution. A consumer who prefers a formal route may still choose the ODR platform at any time; nothing here narrows that choice or makes info@oplexworks.co.uk the only path.